Client Executive
Position Summary:
Primary responsibility is to manage account servicing and ensure retention and growth of GRC business – an essential function within the organization. This includes serving as the Client Relationship Leader and Strategic Account Manager for specific accounts, responding to Requests for Proposals, and providing thought leadership.
Location: The ideal candidate MUST be located in Germany, Austria, or the Benelux region
Responsibilities:
- Manages client relationships
- Renew assigned accounts as required per internal guidelines (i.e. pricing approval process,
contract reviews)
- Evaluate and access potential problems on an overall account basis
- Develop scope of work and fee proposals
- Responsible for retention of assigned account portfolio (target is 98%)
- Responsible for revenue growth of assigned portfolio (target is 7%)
- Responsible for new/new and new/additional sales (target is $1 million)
- In combination with Business Development teams foster a One TÜV SÜD commitment and support other business lines
- Attending internal & external marketing functions as requested (i.e. RIMS)
- Primary responsibly is the growth and retention of GRC business. This includes serving as Client relationship Leader for specific accounts, responding to RFPs, and thought leadership.
- Ensure no lost business for cause
- Work closely with entire Business Development team to identify and support growth opportunities.
- Responsible for retention/growth/sales on book in accordance w GRC performance standards
- Manage a book of business of mainly large International Companies with a broad industry focus
- Be the Client Relationship Leader in specific accounts by:
- Manage and exercise discretion over day-to-day core activities related to client account servicing and client relationship.
- Developing servicing strategies that will bind the clients even more to GRC.
- Directing and overseeing the execution and delivery of work performed by teams of Account and Field Consultants worldwide across various disciplines.
- Maintaining oversight for Account- and Field-level risk engineering consulting services and related technical services.
- Participate and represent the organization in key trade shows as required and appropriate.
- Perform other duties as assigned
Qualification
Education and Experience:
- Bachelor’s degree in engineering is preferred and/or equivalent practical experience.
- 5+ years of experience in property loss prevention consulting is preferred.
- 10+ years of experience in sales and account management.
- Experience with Client Management systems (i.e. CRM)
- Experience with new/new and new/additional sales
- Prior property risk engineering experience and technical acumen are critical for this role, especially with specialized critical industry knowledge in Power Generation and Renewable Energy.
Specific Skills, Knowledge, and Abilities:
- Ability to work in a team environment
- Responsiveness to client requests
- Functional / Technical skills, client focus, written and verbal communication, problem solving, presentation skills, organizational skills, technical learning, time management, negotiating, and listening.
- Willingness to travel (up to 50%)
- Knowledge of Microsoft Office products
- Knowledge of risk management systems
Fundamental competencies form the foundation for individual and organizational success in TÜV SÜD and apply to all employees and showcase behaviors aligned to TÜV SÜD values and culture cornerstones and will be evaluated in performance assessments.:
- Communication
- Collaboration
- Customer Orientation
- Self-Management
Additional information
Equal Opportunity Employer – Disability and Veteran
TÜV SÜD America, Inc. is an equal opportunity, affirmative action employer and considers qualified applicants for employment without regard to race, color, creed, religion, ancestry, marital status, genetics, national origin, sex, sexual orientation, gender identity and expression, age, physical or mental disability, veteran status and those laws, directives, and regulations of Federal, State, and Local governing bodies or agencies. We participate in the E-Verify Employment Verification Program.
For more information on applicable equal employment regulations, please refer to the following: Labor Law 2025