Position Summary: 

As a Project Manager, you will be responsible for managing the client and business expectations during the test and certification projects to ensure that they meet contractual deliverables/timescales and that costs are within budget. The testing will focus upon laboratory-based testing: EMC, RF/Wireless, Product Safety & Environmental disciplines. You will be responsible for the final test report product being delivered correctly and promptly to enable the client’s design validation & regulatory submission process.

Responsibilities: 

• Acting as principal intermediary between the client and the Project Coordinators / test labs during the entire project cycle.
• Ensure all projects are delivered on time, within scope and within budget, ensuring that profit margins are preserved and any issues affecting profitability are resolved.
• Managing client’s expectations during their projects, provide a detailed project plan to track progress (e.g. a Gantt chart).
• Working with the Project Coordinators to ensure the timely delivery of test samples and supporting documentation, smooth workflow and problem solving.
• Management of projects ensuring on time and accurate delivery of contractual deliverables to ensure prompt and accurate invoicing at the earliest opportunities during each month.
• Ensuring accurate project forecasts are current by using the business project management tool.
• Ensuring full and compliant use of business tools.
• Coordinate internal resources, subcontract testing, third parties/vendors and specialized equipment to ensure projects are scheduled effectively.
• Visiting clients when required.
• Obtaining customer feedback to enable robust improvement plans to be implemented and communicated to key stakeholders.
• Provide frequent feedback to business stakeholders on service levels.
• Conducting all administrative tasks associated with the project delivery process.

Qualification

Education & Experience: 

• Recent and in-depth experience in a technical project management role, or experience delivering EMC, RF/Wireless or Product Safety Test Services in a TIC environment.
• Working knowledge of medical device regulatory submission requirements.
• Experience of dealing with international customers.
• Experience operating with biological and chemical testing of medical devices (as needed).

Specific Skills, Knowledge & Abilities: 

• Experience or strong understanding of the medical device regulatory process through the FDA, EU MDR and other regulatory bodies.
• Knowledge of the typical medical device project management, clinical trials & design/development process to understand how our services align with our client’s objectives.
• Laboratory-based product testing knowledge within the Test, Inspection and Certification (TIC) industry or industry experience of product qualification using laboratory-based product testing (e.g. IEC 60601, ISO 14708 & FCC/EU RED Wireless Standards, etc.)
• Exceptional organization skills and the ability to multitask and prioritize workload based on client and business requirements.
• Consistent ability to deliver, plan for contingencies, and look for opportunities to improve.
• A good understanding of customers’ needs and perspectives and strives to improve customer experience.
• A good understanding of practical financial issues and business fundamentals.  Understanding of the key profit drivers and how areas/functions contribute to the profitability of the business.
• A track record of exercising a good balance between technical judgment and business awareness.
• Competent user of Microsoft Office packages and bespoke business tools.

• A good team player with a positive “can-do” attitude who actively and positively engages with colleagues with a proactive approach to change and self-development.
• An excellent communicator - written, face-to-face and by telephone.
• Self-driven and results-orientated.
• Our core values are “Own it”, “Improve it” & “Make it Positive” – candidates who possess this mind set, and who look to continually strive for improvement, in both their direct and in-direct areas of responsibility are those who excel at TUV SUD.

Fundamental competencies form the foundation for individual and organizational success in TÜV SÜD and apply to all employees and showcase behaviors aligned to TÜV SÜD values and culture cornerstones and will be evaluated in performance assessments.:

• Communication
  • Listen to others and send clear, convincing and balanced messages as well as effectively exchange ideas, information and feelings with stakeholders.
  • Pay attention to non-verbal behavior and respond respectfully.
  • Give and take feedback constructively.
  • Possess empathy and make it the guiding principle for communication.
• Collaboration
  • Work as a team with people (internal/external) through traditional and/or virtual collaboration, to develop ideas/solutions and complete a project / task, taking into consideration diversity in views and experiences.
  • Respect other’s opinions and feedback
  • Keep communication open and never withhold information necessary to carry out tasks.
  • Place group goals above personal satisfaction and/or recognition and reach consensus on how to achieve the goals.
  • Show appreciation and support each other.
• Customer Orientation
  • Assess and understand internal and external customer needs.
  • Act with integrity when creating value and results for customers and the organization.
  • Establish and maintain effective and trusting relationships with customers.
  • Continuously identify and explore business opportunities and innovation.
• Self- Management
  • Effective and efficient in managing one’s time, energy, emotional well-being, and workload.
  • Maintain a good professional image, work standards and expectations.
  • Ensure personal life does not impact work productivity and efficiency.

Operational competencies reflect current and future needs required to perform each job in TÜV SÜD. They are competencies that can be applied to all employees (professional and Expert) and are further broken down into sub-categories of cross-area methodology and strategic technology:

• Product Management
• Sales
• Digital Literacy & Cybersecurity
• Innovation
• Project Management
• Sustainability

TÜV SÜD leaders who are leading teams and the organization in an aligned manner that showcase behaviors aligned with these leadership commitments.

• Execute for Commercial Success Together
• Focus on Inclusiveness and People Growth Globally
• Shape Tomorrow’s Business Innovatively
• Create Customer Value as on TÜV SÜD
• Drive Operational Excellence Collaboratively

Additional information

Equal Opportunity Employer – Disability and Veteran

TÜV SÜD America, Inc. is an equal opportunity, affirmative action employer and considers qualified applicants for employment without regard to race, color, creed, religion, ancestry, marital status, genetics, national origin, sex, sexual orientation, gender identity and expression, age, physical or mental disability, veteran status and those laws, directives, and regulations of Federal, State, and Local governing bodies or agencies. We participate in the E-Verify Employment Verification Program.

For more information on applicable equal employment regulations, please refer to the following: Labor Law 2024